Eurocell Reviews

2.92 Rating 38 Reviews
47 %
of reviewers recommend Eurocell

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Anonymous  // 01/01/2019
I ordered two double-glazed window replacements from the Trafford Park, Manchester branch. The customer service from all the staff was excellent. In particular I would like to mention Norman , who took the order, explained the process and kept me fully informed of the progress of the transaction from start to finish. The quality of the replacement frames is very good and I can find no fault at any stage of the purchase. Many thanks to everyone concerned; I will definitely be recommending Eurocell, Trafford Park to friends and family.
Posted 1 year ago
Ordered a very expensive front door, wasn't told that when it arrived the door knocker & spy hole would not be fitted already (my fitter said hes never fitted a door before that didn't come complete with letterbox and knocker). The thumb turn lock was missing and they sent the wrong handle. Second time round they ordered the lock and handle, the lock arrived but no handle, now I have to go to the Greenford branch and pick the items up because they will be short staffed because of xmas and wont be able to deliver the items to me. This company is terrible, had dealings with the Greenford branch who think that I haven't been inconvenienced. Its a joke. DO NOT use this company.
Posted 1 year ago
Had 5 vertical slide windows of Euro cell fit titled correctly but didn't work been out and changed In a frame and still the same problem gaskets falling out and catching frame ? Then they got the fitters to renew all the windows having To replastered and still same problem 5 months later still waiting for some one to come because told I'm not aloud to open then dicusting ?? Never get anything from eurocell again poor
Posted 1 year ago
I ordered two pieces of UPVC facia boards 18mm thick through Wicks. It was delivered within a few days. However, one piece was labelled wrongly by Eurocell and was only 9mm thick. I am still waiting for a replacement. I have been promised two different delivery dates which have both passed . I am still waiting four weeks after the original incorrect delivery. Euracell do not seem to want to put right their mistake.
Posted 1 year ago
Really helpful friendly service from team at Halifax branch at Pellon. Needed 100mm cham white PVC skirting delivering. No problem very efficient and easy return of unused sealant.
Posted 1 year ago
I went into the Derby store to order some internal cladding and adhesive. I was told it would be in within 2-3 days. A week later I had not heard anything so I contacted the store to be told they’d look into it and get straight back to me. I heard nothing. It wasn’t a particularly big order (£90) but now I’ve bought my cladding from another company with next day delivery.
Very poor service. Definitely will not use again.
Posted 1 year ago
I received fantastic service from the Warrington branch earlier this week. I had ordered the wrong facia boards but Nick arranged for replacement boards to be delivered on the same day so we could complete the roof installation on time. I was very impressed with such efficient and professional service, which is not so commonplace these days.
Posted 1 year ago
Every time I've purchased products from Eurocell, the deliveries arrive incorrect, the last one I told the Camberley depot twice to check the delivery as on previous occasions it's been wrong and I've had to return to the depot myself to sort things out. I started doing the job only to find that a critical part was incorrect and a return visit to the depot would be required yet again!
I don't know what other Eurocell depots are like but if the service from the Camberley depot is anything to go by, then god help us! incompetent to say the least!
Posted 1 year ago
Phoned both Dundee and Perth branches and e mailed price requests two weeks ago, still awaiting and no contact, seriously not impressed. Lack of interest when you phone, Went to Central Plastics, got prices no bother, and job ordered, £5000! Staff really should take a long hard look at themselves, so all my business goes to CP,,
Posted 1 year ago
Went to Eurocell in bow..
As I entered the guy behind the counter started moaning about he didn't want any customers as it was stock check day.
Then gave me the wrong colour down pipes and made me feel like it was my fault.
Very unprofessional and wont be using again
Posted 2 years ago
Bought some ceiling panels from the Dundee branch and the staff couldn't have been more helpful.
Delivery was quick and they were the cheapest in the area for what I wanted.
I'll definitely be using them again.
Posted 2 years ago
very poor , failed to deliver , they even didnt bother to advise there is no more stock , just a waste of time , after the week since order still waiting for refund !!
Posted 2 years ago
, They kept the payment accepted for entire week , once chased for delivery they said no more stock expected !! what a waste of time , they wont even bother to contact you when problem occurs . so poor
Posted 2 years ago
, They kept the payment accepted for entire week , once chased for delivery they said no more stock expected !! what a waste of time , they wont even bother to contact you when problem occurs . so poor
Posted 2 years ago
they accepted the payment and hold it for entire week , once chased up for delivery I was told , there is no stock !!!?? they even didnt bother to inform , how poor .
Posted 2 years ago
Posted 2 years ago
Easy to use website and ordering. Excellent customer service, very polite and helpful, nothing too much trouble.
Posted 2 years ago
Saved me a lot of money
Posted 2 years ago
Eurocell is rated 2.92 based on 38 reviews